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(d) Explain to the management of Bailey’s why consideration should be given to resolving the problems through:
财会类考试>ACCA/CAT
(c) Briefly describe three advantages to Bailey’s of counselling. (3 marks)
财会类考试>ACCA/CAT
(b) Describe the skills that a counsellor should possess. (14 marks)
财会类考试>ACCA/CAT
1 Bailey’s is a large toy manufacturer based in a traditional industrial region. Established in the 1970s, it has faced many changes in the market and survived. This has been due in part to employing a largely unskilled low paid staff,and maintaining its main advantage, that of low production costs based on low pay. Most of the production involves repetitive and boring work with little challenge and opportunity for innovation. Although many of the employees have
财会类考试>ACCA/CAT
(b) Explain and give examples of assertive behaviour. (7 marks)
财会类考试>ACCA/CAT
6 An important part of managing people in a professional organisation is to be able to distinguish between aggressiveness and assertiveness in an employee.
财会类考试>ACCA/CAT
(b) How can Maslow’s theory be applied to the motivation of staff? (5 marks)
财会类考试>ACCA/CAT
5 Your manager has heard of Maslow’s hierarchy of needs theory and how it has some relevance to motivational techniques.
财会类考试>ACCA/CAT
(e) Job instruction. (3 marks)
财会类考试>ACCA/CAT
(d) Job rotation. (3 marks)
财会类考试>ACCA/CAT
(c) Mentoring. (3 marks)
财会类考试>ACCA/CAT
(b) Coaching. (3 marks)
财会类考试>ACCA/CAT
4 All organisations require trained employees. However, training can take many forms, some of which are internal to the organisation.
财会类考试>ACCA/CAT
(ii) the panel interview with more than one interviewer. (5 marks)
财会类考试>ACCA/CAT
(b) Explain the advantages and the disadvantages of:
财会类考试>ACCA/CAT
3 Organisations need to recruit new employees. An important step in the process is the selection interview.
财会类考试>ACCA/CAT
(b) Explain Mintzberg’s five organisational components. (10 marks)
财会类考试>ACCA/CAT
2 The activities of an organisation have to be managed and co-ordinated to ensure that its objectives are met. The organisation’s structure is designed to support this.
财会类考试>ACCA/CAT
(iv) how these problems might be overcome. (4 marks)
财会类考试>ACCA/CAT
(iii) problems with delegation; (4 marks)
财会类考试>ACCA/CAT
(ii) how effective delegation might be achieved; (6 marks)
财会类考试>ACCA/CAT
(c) To correct the problems at Flavours Fine Foods, explain to Alan Jones:
财会类考试>ACCA/CAT
(iii) delegation. (3 marks)
财会类考试>ACCA/CAT
(ii) authority; (3 marks)
财会类考试>ACCA/CAT
(b) Explain in the context of Flavours Fine Foods, what is meant by:
财会类考试>ACCA/CAT
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