正确答案：(b) Motivators (or ‘satisfiers’) are those factors directly concerned with the satisfaction gained from the job itself. Herzbergsuggested that these included a sense of achievement, the level of recognition of the employee, the intrinsic value felt at thejob itself, level of responsibility, opportunities for advancement and the status both inside and outside provided by the job orposition held.Motivators lead to satisfaction because of the need for growth and a sense of self achievementA lack of motivators leads to over concentration on hygiene factors; that is those negative factors which can be seen andtherefore form. the basis of complaint and concern.