正确答案：Part (b):Barriers to communication include the personal background of the people communicating, including language differences betweenstaff, management and customers. The use of jargon, especially by professional and technical staff, differences in education levelscan be a substantial barrier throughout the organisation. Communication ‘noise’ is a barrier not always recognised. This is wherethe message is confused by extraneous matters not relevant to that particular communication. Different levels of education andexperience can lead to different perception of individuals, leading to conflict within the organisation, between individuals andbetween departments. Similarly, another barrier often not recognised is communication overload; too much information beingcommunicated at one time leading to confusion. Distances involved and the subsequent use of different communication facilitiesis a barrier, leading to misunderstandings based on problems noted above. Finally, and perhaps most importantly, distortion of theinformation transmitted.