正确答案：Part (d):Oliver should arrange a formal grievance interview with the appropriate partner. Both Oliver and the partner need to be aware thatthe grievance interview follows three steps in a particular and logical order. The meeting between Oliver and the partner responsiblefor human resources must be in a formal atmosphere.The first stage is exploration. The manager or supervisor – in this case the partner responsible for human resources – must gatheras much information as possible. No solution must be offered at this stage. The need is to establish what is actually the problem;the background to the problem (in this case the icy relationship between Oliver and David Morgan) and the facts and causes ofthe problem – in this case the resentment felt by David Morgan over Oliver’s appointment.The second stage is the consideration stage. This is undertaken by the appropriate manager or partner here, who must firstly checkthe facts, analyse the causes of the complaint and evaluate possible solutions. The meeting may be adjourned if at this stage thepartner requires more time to fulfil this step.The final stage is the reply. This will be carried out by the partner after he or she has reached and reviewed a conclusion. It isimportant that the outcome is recorded in writing; the meeting and therefore the interview and procedure is only successful whenan agreement is reached.If no agreement is reached then the procedure should be taken to a higher level of management.